For years, the idea of generating customer traffic by offering a toll-free 0800 phone number far outweighed the idea of charging for the call. However recent figures are suggesting that in fact sales of the 0845 variety are today, far outweighing use of the 0800 number. So why the change and why are we [...]
Posted in Blogging | Tagged Communication
If you have an abusive boss, one who criticises or belittles you, and shows no respect for your abilities or concern for your development, you may decide to hold your tongue, keep your head down, and get along as best you can until you find another position. But you dread getting up for work every [...]
Posted in Blogging | Tagged Communication
I doubt whether you have ever opened a conversation with the words: I know that I am more to blame for this than you are; I know I do not have all the facts; and I know that what I am about to say makes no sense at all!
One of the hardest parts of planning [...]
Posted in Blogging | Tagged Communication
We face difficult conversations every day. They can be with our children, our parents, family members and spouses; with colleagues, employees and with the boss; with friends and neighbors; with tenants, landlords, business partners, and in the sports team.
Sometimes these conversations are about the big issues of race, religion, gender and politics. More often than [...]
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Most people have experienced change in their working lives in recent years. It may have been a major restructuring of your department or your organisation, or something as apparently straight forward as moving from your own private office into an open plan environment.
Either way, it is common to find yourself working closely with a new [...]
Posted in Blogging | Tagged Communication
A recent announcement by Google came with much fanfare and excitement from most Gmail users. The introduction of voice and video chat capabilities is viewed by most as an exciting step forward for the already “feature-rich” Google e-mail interface. Slowly but consistently, Google is creating a centralized portal for users to communicate with [...]
Posted in Blogging | Tagged Communication
Most of us set great store by having all the facts, knowing what is correct and being clear about exactly what is wrong. In most situations, this clarity and certainty serves us well.
We have been rewarded for having the right answers through school, college and our working lives. The more competent, technically specialised and senior [...]
Posted in Blogging | Tagged Communication
In any conversation where you speak up on something that is upsetting you it is important that you get your facts straight and that you use them to open the conversation. This is not as easy as it might sound.
When your emotions run strongly, it is difficult to separate facts from feelings and you are [...]
Posted in Blogging | Tagged Communication
We are all familiar with difficult conversations. We encounter them with colleagues at work, with friends and in our families. Often, we try to avoid them altogether.
How many times do you bite your tongue rather than speak up to someone in authority? How many people are driving you crazy, in large ways or small, and [...]
Posted in Blogging | Tagged Communication